We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at roirithreads@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at roirithreads@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at roirithreads@gmail.com.

 

Returns & Refund Policy – Roirithreads

At RoiriThreads, we stand behind the quality of our products and want you to be happy with your purchase.

Change of Mind

We accept returns for change of mind within 14 days of receiving your order.

To be eligible for a return:
• The item must be unused and in original condition
• The item must be in its original packaging
• Proof of purchase is required

Return shipping costs for change-of-mind returns are the responsibility of the customer.

Once we receive and inspect the item, we will notify you of the approval status. If approved, a refund will be processed to your original payment method.

Faulty or Damaged Items

If your item arrives faulty or damaged, please contact us within 7 days of receiving your order at roirithreads@gmail.com.

Please include:
• Your order number
• A description of the issue
• Clear photos of the item

If the item is confirmed to be faulty, we will offer a replacement, store credit, or full refund (including shipping costs where applicable).

Non-Returnable Items

We do not accept returns on:
• Worn items
• Items damaged through normal wear and tear
• Sale items (unless faulty)

Refund Processing Time

Approved refunds are processed within 3–7 business days. Please allow additional time for your bank or payment provider to finalise the transaction.

Exchanges

We currently do not offer direct exchanges. If you would like a different item, please return your original item (if eligible) and place a new order.

Contact Us

For any return or refund enquiries, please contact us at roirithreads@gmail.com.

Thank you for supporting Roirithreads and the mission behind the brand.